@AsiaGou
Asian Goods & Merch
DISCLAIMERAsiaGou is not a business nor a company. My name is Cherie and I'm a Group Order manager slash proxy. What I do is I help purchase goods from China, Japan, Taiwan and Korea, or anywhere else I'm able to and send them out to you.Please note that all orders currently have a minimum wait time of 1 to 3 months from release date before we are able to begin working on packing. If you are unable to wait, please do not join or purchase. Patience is a must!
Although I avoid purchasing from suspicious or unofficial stores in most situations, in the case that the seller is a scammer, I am not responsible and unfortunately no refunds will be made.The same applies to packages or items that are lost or damaged during shipping, in which case I will refund what I can if I am able to claim for insurance or loss.All orders, especially pre-orders from the official retailer, will involve a certain amount of wait time. I will not be able to speculate the shipping date. It may take any time from a few months up to half a year for the goods to reach me. I will try to expedite the process to the best of my abilities, but please do not purchase if you are uncomfortable with long waits.I do not accept cancellations or requests for refunds unless an item is out of stock. If you'd like to cancel an order, please send me a message through e-mail. In the case that I have not purchased the item, or another buyer is willing to claim the item, I am able to cancel and refund.Please note that minors should not purchase from me. If you've agreed to the Terms & Conditions, you are thereby declaring yourself over the age of 18. I am not liable for any consequences that may occur from minors purchasing from me.
SERVICES1) Group Orders (GOs)
Most orders are done through Group Orders or GOs. Once a merch is released (whether as pre-order or in-stock), I will list the merch on my web store. A due date will be set to complete the order from my web store, after which I will batch order the merch for the group of joiners.2) Requests
If a GO is closed or if an item you want hasn't been listed for a GO, please send in a request. You can send in a request using the request form if the request is not urgent or if you need me to search for the item. If you have a link available and/or the request is time-sensitive (within a week), please send the request directly to me through email. I will then act as a proxy and purchase the item for you.WHAT ARE?1) Pre-Orders
These orders are either pre-orders from official stores or fan merch in production. There is considerable wait time for these kinds of orders.2) Flash orders - These orders are ones that are live at specific dates/times, and usually only have a limited supply. With flash events, a listing will be made on the web store. The payment is to be made beforehand. Once I have purchased the item, I will refund those who have not made the cut, but any fees that have incurred or will incur from the PayPal transaction will be excluded from the refund.
PAYMENTAll payment is done by PAYPAL
All currency is in NT$ (TWD)There will be TWO payments for all transactions.FIRST PAYMENT: This payment is for the item(s) only, and is done through the webstore. When you checkout from the webstore and the payment goes through, you have completed the first payment.SECOND PAYMENT: The second payment is for all shipping and handling fees that occur after the first payment. This includes any local shipping fee inside the originating country of the goods, shipping fee from the originating country to me and international shipping fee to you. This also includes a handling fee of 8~10% to cover packaging materials, warehouse rentals, car rentals, etc.IN SOME CASES, due to the nature of the order at hand, there could be three payments. It will be stated in the listing of on the webstore if that is the case.ABOUT PAYPALPayPal offers 2 options of payment in certain countries. Please make payment according to the instructions below.1) Goods & Services (G&S):
This is the default payment method for most PayPal users. If you aren't sure of other options available, please check out the items in your cart using PayPal. A 5% fee will be added to the total to cover for PayPal merchant fees. Payment is completed once the transaction goes through.2) Friends or Family (F&F):
If you know what this option is and choose to use it, simply checkout using the total amount in your cart. When using F&F, complete your checkout first, so that you receive your order number. The format is #AG- followed by 5 random combination of numbers and letters (eg. #AG-A1B2C). Once your order is done and you have received your order number, please manually send payment from PayPal. Please send your order number in your PayPal note for my convenience when checking your payment, thank you!Note that F&F payments are checked manually by me, so there may be a delay in processing. Please do not worry. If the payment does not come through, I will reach out to you.
SHIPPINGI ship WORLDWIDE. In the case my postal service cannot reach your country due to temporary of longer-lasting circumstances or events, I will let you know and offer you the opportunity to cancel the order, choose another shipping method or have me hold it until my postal route resumes.
| Shipping Method | Name | Details |
|---|---|---|
| Taiwan Post | Air Parcel | Affordable shipping method for all packages. Based on both actual weight and volumetric weight (whichever is higher). Available to all countries worldwide. Tracking number and tracking available. Insurable to most countries. Delivery time approximately 3 weeks. No support except for missing parcel investigation. |
| Taiwan EMS | EMS | Slightly more expensive but reliable shipping method for all packages. Based on both actual weight and volumetric weight (whichever is higher). Available to all countries worldwide. Tracking number and tracking available. Insurable to most countries. Delivery time approximately 1 week. No support except for missing parcel investigation. |
| Private Courier | DHL | We collaborate with a shipping company for private courier shipping because companies have more discount than individuals. Mostly shipped with DHL. A little more expensive than EMS but much faster, reliable and trackable all the way. Based on both actual weight and volumetric weight (whichever is higher). Delivery time 3 to 5 days. Support for various delivery issues available. |
| Taiwan Post | Small Packet | Affordable shipping method for lightweight and small packages under 2kg. Available to all countries worldwide. Tracking number available. Tracking service not available in some countries. Registered - you will have to sign for it. Uninsurable. Delivery time approximately 3 weeks. No support except for missing parcel investigation. If parcel is unsigned for and returned, you will have one week to reclaim it or the package will be discarded. Shipping fee will have to be paid again for re-delivery. |
| Taiwan Post | ePacket | Affordable shipping method for lightweight and small packages under 2kg. Available to select countries only. Tracking number and tracking available. Unregistered. Uninsurable. Delivery time approximately 3 weeks. No support. If parcel is returned, you will have one week to reclaim it or the package will be discarded. Shipping fee will have to be paid again for re-delivery. |
Taiwan OrdersSince I am located in Taiwan, goods originating in Taiwan will most likely be free local shipping if purchased in bulk. For individual requests off of shopee, ruten, 7-11 netorders, etc., there is usually a local shipping fee of NT$45-NT$120 depending on cargo size and weight.China OrdersMost goods originating from China will be free shipping locally unless it's an individual request from Taobao, TMall, Xianyu etc. Shipping from China to me (in Taiwan) is approximately NT$60 per kilogram. All cargo will arrive to my house directly and will not involve another shipping fee once inside my country.
Japan OrdersPlease note that Japan orders have the following extra costs involved and may be more expensive than orders from other areas. All following costs will be calculated into the second transaction. If you order individual requests from Japan, please be sure you are aware of and able to shoulder these costs:
A bank transfer fee of NT$70.
International shipping fee from Japan to me (in Taiwan) of approximately NT$18-28 per 100g. Please note that warehouses in Japan don't store items for as long as warehouses from China do; therefore, batch shipping is usually not applicable.
Local shipping fee from arrival site in Taiwan to my house will be approximately NT$80-$120 depending on parcel size and weight.
All shipping & handling fees that occur following the purchase will be determined once the ordered item(s) have arrived. The fees will be collected in the second transaction.
Korea OrdersPlease note that Korea orders have the following extra costs involved and may be more expensive than orders from other areas. All following costs will be calculated into the second transaction. If you order individual requests from Korea, please be sure you are aware of and able to shoulder these costs:
International shipping fee from Korea to me (in Taiwan) of approximately NT$25-26 per 100g. Please note that warehouses in Korea don't store items for as long as warehouses from China do; therefore, batch shipping is usually not applicable.
Local shipping fee from arrival site in Taiwan to my house will be approximately NT$35-$60 depending on parcel size and weight. If the whole cargo is over 5kg, this fee will not apply. The cargo will be shipped straight to me.
All shipping & handling fees that occur following the purchase will be determined once the ordered item(s) have arrived. The fees will be collected in the second transaction.
ORDER STATUS
You can find your order status in the order history of the webstore. If you want to know the status of your order, please click order history at the bottom of the webstore to log into your account. The following are the different statuses and their meaning.
Awaiting Payment: You have chosen to make payment manually and your payment has not been received. If payment is not received by the due date of a GO/purchase, I will not process your order unless you inform me beforehand the reason why and when payment will be made.
Awaiting Processing: Your order has been created and is waiting to be purchased.
Processing: All or part of the items in your order has been purchased. If your order contains items from GOs that end on different days, I will change status right after I begin your first purchase.
Packing: When a GO/proxy purchase has been delivered by the official retailer, I will arrange them back from their originating country and set your order status to packing. If you are ready for the package, you do not need to do anything else. Simply wait for the cargo to come back to me and for your shipping quote. However, if you would like to wait longer to consolidate with a future package, or if you have some packages on hold to consolidate with this one, please respond to the notification email to let me know. Make sure to include your order number(s) when doing so.
Waiting for Consolidation: If you request for consolidation, I will set your order status to Waiting for Consolidation. I will hold your item until you are ready for them to be delivered. Please note that if I am low on space or if your consolidation request spans for too long, I will not be able to help with your consolidation request. Apologies for any inconvenience.
Ready for Pickup: Once your item(s) are packed, I will send you a shipping quote directly to your email. At the same time, I'll update your order status to say Ready for Pickup. Please check your inbox/spam for your shipping quote and reach out to me if you have not received it. You will have 7 days to make payment. If you cannot make shipping payment within 7 days, your parcel will be discarded without further notification.
FAQ
UNDER CONSTRUCTION!
Custom RequestsWelcome to requests!I am able to take order requests from China, Taiwan, Japan and Korea. There is no set proxy fee as it depends on the difficulty of obtaining and packaging the items requested. If you are ordering from Japan, please read the JP Orders page on the home page. If you are ordering from Korea, please read the KR Orders page on the home page.If you'd like to request an item, please fill in the request form. Once I have processed your request, a price quote will be sent to you via email. If you'd like to go through with the order, I will make a request listing on the web store for you to complete the purchase.Please note that requests will only be tended to when I'm done with sorting out GOs. If your request is time sensitive, please send me an email with the purchase link and I'll give you the price quote as soon as I see the message. If you confirm the order, I will purchase the item right away. You do not need to fill the request form in this case, but you will still have to complete the transaction on the web store after I send you the listing.